Return Policy

30-Day Satisfaction Guarantee & Return Policy

At Avylone, we are committed to providing the highest quality recovery tools, including our signature Thera Pillow. We want you to be completely satisfied with your purchase and feel genuine relief. If you are not happy with your experience, we are here to help.

Our 30-Day Promise
We offer a 30-day return policy from the date your order is delivered. Whether you didn't get the comfort you were hoping for or simply had a change of heart, we want to ensure you have a seamless and stress-free experience.

Eligibility for Returns
To be eligible for a return, the following criteria must be met:

  • Timeframe: Your request must be initiated within 30 days of the delivery date.

  • Condition: While we prefer items to be returned in their original packaging, we understand that you need to actually test the Thera Pillow to evaluate its neck-soothing benefits. We accept returns on used devices. However, the pillow must be in good, working condition, free of any stains, tears, or odors, and must include all original accessories (such as the charging cable and manual). Items that show heavy wear, deliberate damage, or are missing components will not be accepted.

  • Proof of Purchase: Please have your order number ready when contacting our support team.

How to Initiate a Return

  1. Contact Us: Send an email to TheOfficialAvylone@gmail.com with the subject line "Return Request - Order #[Your Order Number]."

  2. Provide Details: Let us know briefly why you are returning the Thera Pillow so we can continue to improve our products and service for the future.

  3. Receive Instructions: Once your request is reviewed, our team will provide you with a return authorization and the shipping address for your return.

Shipping Costs

  • Customer Responsibility: Unless the item arrived damaged or defective, the customer is responsible for all return shipping costs. We highly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

  • Damaged/Defective Items: If your Thera Pillow arrived damaged or there was an error in your order, please notify us immediately. We will cover the return shipping costs and send a replacement device at no extra charge.

Refunds

  • Processing Time: Once your return is received, inspected, and verified to be in acceptable condition, we will send you an email notification.

  • Approval: If approved, your refund will be processed back to your original method of payment. Please note that it typically takes 5–10 business days for the funds to appear on your statement, depending on your bank or credit card provider.

Questions?
If you have any questions regarding our return policy, please do not hesitate to reach out to our team at TheOfficialAvylone@gmail.com. We are always here to help you get the most out of your physical recovery journey.

Quick Tips for your Shopify Setup:

  • Make it visible: Once you save this to your Policies page, add a link to it in your website footer so it is easily accessible to customers.

  • FAQ Page: You can also add a brief "Do you accept returns?" section in your FAQ page that links to this full policy for better customer trust.